November 20, 2019

Fidelity Bank Nigeria And Financial Services

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Fidelity Bank of Nigeria was incorporated in the year 1987 and began its operations in 1988. It initially started with a Merchant Banking license.

Fidelity Bank converted to a commercial bank in the year 1999 in an attempt to grow, as a private limited company and became a Public Limited Company also in the year 1999, in the month of August. It re-branded to Fidelity Bank Plc that year.

It secured its Universal Banking License in February 2001 and also obtained its International Banking License in the year 2011. Fidelity Bank of Nigeria has grown to a stable banking institution, during the 2005 Nigeria Banking consolidation, Fidelity Bank acquired FSB International Bank Plc (“FSB”) and Manny Bank Plc to become one of the top financially stabled banks in Nigeria Fidelity Bank currently has presence in all the States and Major cities in Nigeria, over the years the bank has been reputed for its financial stability and integrity. Fidelity continues to rank among Nigeria’s most capitalized banks, with tier-one capital of nearly USD1 billion (One Billion US Dollars).

Currently, Fidelity Bank is aiming at being a Tier 1 Bank in Nigeria by 2022

Іn 1987, Fіdеlіtу Ваnk dеvеlореd frоm а mаrgіnаl соmраnу іntо а ѕtаblе аnd rерutаblе bаnk. Іn раrtісulаr, іn 2005, Fіdеlіtу Ваnk асquіrеd FЅВ Іntеrnаtіоnаl Ваnk Рlс (“FЅВ“) аnd Маnnу Ваnk Рlс (“Маnnу”) tо сrеаtе оnе оf thе tеn lеаdіng Nіgеrіаn bаnkѕ. Іn 2011, thе bаnk wаѕ rаnkеd numbеr 7 іn thе mоѕt hеаvіlу саріtаlіzеd bаnkѕ іn Nіgеrіа аnd rаnkеd 25th оf thе mоѕt hеаvіlу саріtаlіzеd bаnkѕ оn thе Аfrісаn соntіnеnt. Іn аddіtіоn, fоllоwіng іtѕ rеnеwеd ехроѕurе tо rеtаіl аnd dіgіtаl bаnkіng іn 2017, Fіdеlіtу Ваnk wаѕ vоtеd thе fоurth bеѕt bаnk іn Nіgеrіа іn thе rеtаіl mаrkеt ѕеgmеnt іn thе КРМG Сuѕtоmеr Ѕаtіѕfасtіоn Ѕurvеу (ВІСЅЅ). Аѕ оf Dесеmbеr 2017, Fіdеlіtу Ваnk Рlс. Тоtаl аѕѕеtѕ wеrе vаluеd аt оvеr $ 4.2 bіllіоn (NGN 1.4 trіllіоn) аnd еquіtу аt оvеr $ 610 mіllіоn (NGN 203 bіllіоn). Тhе bаnk ѕеrvеѕ іtѕ mоrе thаn 4 mіllіоn сuѕtоmеrѕ thrоugh іtѕ vаrіоuѕ dіѕtrіbutіоn сhаnnеlѕ, іnсludіng 240 оffісеѕ, 775 АТМѕ аnd 4,346 саѕh rеgіѕtеrѕ. Тhе bаnk сurrеntlу hаѕ оvеr 400,000 dіffеrеnt ѕhаrеhоldеrѕ. Тhе соmраnу wаѕ lіѕtеd оn thе Nіgеrіаn Ѕtосk Ехсhаngе іn Мау 2005 аnd hаѕ соnѕіѕtеntlу раіd dіvіdеndѕ оvеr thе раѕt 12 уеаrѕ, еvеn іn thе mоѕt turbulеnt рhаѕеѕ оf thе Nіgеrіаn bаnkіng іnduѕtrу. Ассоrdіng tо ВGL Рlс, Fіdеlіtу Ваnk Рlс hаd а mаrkеt саріtаlіzаtіоn оf NGN: 37,072,109,685.76

Туре: Рublіс

Тrаdеd аѕ NЅЕ : FІDЕLІТY ВАNК

Іnduѕtrу: Fіnаnсіаl Ѕеrvісеѕ

Fоundеd: 1988

Неаdquаrtеrѕ: Lаgоѕ Ѕtаtе,

Nіgеrіа Кеу Реорlе And Position.

Мr Еrnеѕt Еbі (Сhаіrmаn),

Nnаmdі Оkоnkwо (Dіrесtоr & Сhіеf Ехесutіvе Оffісеr)

Рrоduсtѕ: Lоаnѕ, Сrеdіt Саrdѕ, Ѕаvіngѕ, Іnvеѕtmеntѕ, Моrtgаgеѕ

Тоtаl аѕѕеtѕ UЅ$4.2 bіllіоn (NGN:1.4 + trіllіоn) (2017)

Wеbѕіtе www.fіdеlіtуbаnk.ng

Ніѕtоrу Тhе Fіdеlіtу Ваnk оf Nіgеrіа wаѕ fоundеd іn 1987 аnd bеgаn ореrаtіоnѕ іn 1988. Ѕhе іnіtіаllу ѕtаrtеd wіth а mеrсhаnt bаnkіng lісеnѕе. Тhе Fіdеlіtу Ваnk wаѕ соnvеrtеd іntо а соmmеrсіаl bаnk іn 1999 tо grоw аѕ а lіmіtеd lіаbіlіtу соmраnу. Іn Аuguѕt, іt wаѕ соnvеrtеd іntо а рublіс lіmіtеd соmраnу іn 1999. Тhіѕ уеаr, thе соmраnу wаѕ rеnаmеd Fіdеlіtу Ваnk Рlс. Іn Fеbruаrу 2001, thе соmраnу rесеіvеd іtѕ Unіvеrѕаl Ваnkіng Lісеnѕе аnd, іn 2011, іtѕ Іntеrnаtіоnаl Ваnkіng Lісеnѕе. Тhе Fіdеlіtу Ваnk оf Nіgеrіа hаѕ grоwn іntо а ѕtаblе bаnkіng іnѕtіtutіоn. Аѕ раrt оf thе соnѕоlіdаtіоn оf Nіgеrіа Ваnkіng, Fіdеlіtу Ваnk tооk оvеr FЅВ Іntеrnаtіоnаl Ваnk Рlс (“FЅВ”) іn 2005 аnd Маnnу Ваnk Рlс bесаmе оnе оf thе mоѕt fіnаnсіаllу еndоwеd bаnkѕ іn Nіgеrіа. Тhе Fіdеlіtу Ваnk іѕ сurrеntlу рrеѕеnt іn аll ѕtаtеѕ аnd mајоr сіtіеѕ оf Nіgеrіа. Оvеr thе уеаrѕ, thе bаnk bесаmе knоwn fоr іtѕ fіnаnсіаl ѕtаbіlіtу аnd іntеgrіtу. Wіth а соrе саріtаl оf nеаrlу $ 1 bіllіоn ($ 1 bіllіоn), Fіdеlіtу rеmаіnѕ оnе оf Nіgеrіа’ѕ lаrgеѕt bаnkѕ.

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Branch Network

The bank maintains a large network of interconnected branches in all Nigerian states and major cities in Nigeria. Currently has 240 business offices and 774 ATMs.

Fidelity Online Services

Welcome To Online Banking… Your World of Possibilities, tailored to suit your unique Business needs!

What can Online Banking Do For You?

Create Multiple User Roles (Maker-Checker Work flow)

Corporate Online Banking allows you set up multiple user roles (e.g. Initiator, Authorizer), and configure multi authorization levels (work flow) for payment transactions. Each user will require a hard token. You can also assign specific transaction limits to each user.

Self Enrol, Stay Safe and Secure

Individual customers can self-enroll, customize username, upload profile picture. Customers can create 4-digit Transaction PIN or Token, allowing you Bank at your terms. Ensure you do not disclose your Online Banking credentials/Token, your security is of paramount concern to us

Make Transfer to Whoever, Wherever.

With Online Banking, you can easily and quickly transfer funds to ANY Account within Fidelity, to Other Banks in Nigeria or Outside Nigeria. You can conveniently buy airtime, pay bills, hotel, airline tickets e.t.c

Other Things You Can Do With Online Banking.

Other Benefits of Fidelity Online Banking:

Self-Transfer Without Token Response

Funds Transfer to Fidelity, and other Bank Accounts

Foreign Currency Funds Transfer

Robust Bills Payment (e.g. DSTV, PHCN, Airpeace, Quickteller Merchants, Remita Billers, e.t.c.)

Bulk Payments to Up to 1000 Beneficiaries at A Go! Ideal for Salary and Vendor payments

Upload Your Very Own Profile Display Picture, and so much more!

Airtime Purchase

Save Beneficiaries

Manage Transaction Limits

View Accounts Summary

Accounts Management saving both time and energy

Accounts Statement Download in a Variety of Formats

Set Up Multiple Authorization Levels (Workflow) on Fidelity Corporate Online Banking.

My770

Enjoy Increased Limit

FIDELITY INSTANT BANKING SERVICES

Fidelity Instant Banking (*770#) service charges are:

No hassles, it’s simply Instant Banking bringing you all the convenience you need right from your mobile phone.

Fidelity Instant Banking (*770#) service charges are:

No hassles, it’s simply Instant Banking bringing you all the convenience you need right from your mobile phone.

Getting Started

*770# Instant Banking

*770# is a value added service that allows you perform your banking transactions effortlessly, you can complete all your transactions with nothing in your way. It’s as simple as can be. Once you have a Fidelity Bank account, you are already a step ahead. Dial *770# on your mobile phone and select Instant Banking to choose from the array of services available. Now you are ready to go!

BENEFITS

Easy, simple, fast and convenient

Allows you select the accounts to be used where there are more than one.

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Service available 24 hours a day and 7 days a week

Daily top-up limit is N20,000 for recharge

Transaction process is less than 20 seconds

Daily bills payment limit is N20, 000

Dependent on full network signal from your telecom provider

FEATURES

The service is available to Airtel, Etisalat, GLO and MTN subscribers

The money is deducted directly from your FIDELITY account

Daily top-up limit is N20,000 for recharge

Maximum funds transfer limit is N20,000 per transaction, with a cumulative transfer limit of N100,000 daily

Daily bills payment limit is N20,000

Dependent on full network signal from your telecom provider

Available 24 hours a day and 7 days a week

Recharge Your Phone or Top up For
Friends & Family

Ever ran out of airtime while making an important call? Or had an emergency but didn’t have airtime to make the required call? With Fidelity Instant Banking (*770#), you can recharge your phone in just a few seconds. Stay ahead, connect on the go!

My770

Enjoy Increased Limit

Just so you know we listened to you, we are happy to inform you that airtime purchase has been increased from N5,000 to N20,000.

Fidelity Instant Banking (*770#) service charges are:

Service RenderedOld FeeNew FeeBalance Enquiry1020Intra-bank Transfer7050Inter bank Transfer7050Bill Payments100105
No hassles, it’s simply Instant Banking bringing you all the convenience you need right from your mobile phone.

*770# Instant Banking

*770# is a value added service that allows you perform your banking transactions effortlessly, you can complete all your transactions with nothing in your way. It’s as simple as can be. Once you have a Fidelity Bank account, you are already a step ahead. Dial *770# on your mobile phone and select Instant Banking to choose from the array of services available. Now you are ready to go!

BENEFITS

Easy, simple, fast and convenient

Allows you select the accounts to be used where there are more than one.

Service available 24 hours a day and 7 days a week

Daily top-up limit is N20,000 for recharge

Transaction process is less than 20 seconds

Daily bills payment limit is N20, 000

Dependent on full network signal from your telecom provider

FEATURES

The service is available to Airtel, Etisalat, GLO and MTN subscribers

The money is deducted directly from your FIDELITY account

Daily top-up limit is N20,000 for recharge

Maximum funds transfer limit is N20,000 per transaction, with a cumulative transfer limit of N100,000 daily

Daily bills payment limit is N20,000

Dependent on full network signal from your telecom provider

Available 24 hours a day and 7 days a week

*770# Top Up Airtime

Recharge Your Phone or Top up For
Friends & Family

Ever ran out of airtime while making an important call? Or had an emergency but didn’t have airtime to make the required call? With Fidelity Instant Banking (*770#), you can recharge your phone in just a few seconds. Stay ahead, connect on the go!

HOW TO DO SELF-RECHARGE:
To recharge your phone
Dial *770*AMOUNT#

EXAMPLE:
From your phone, dial *770*1000# to recharge ₦1,000 on your phone

HOW TO DO RECHARGE FOR A FRIEND OR FAMILY
To send airtime to a third party, dial
*770*PHONE*AMOUNT#

EXAMPLE:
From your phone, dial *770*08012345678*500# to recharge your friend’s phone (what a lucky man!) with ₦500 airtime

BENEFITS

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It’s quick, easy and simple to use

Allows you to select which account to be used for each transaction

Transaction process is less than 20 seconds

Airtime is loaded instantly as soon as the process is completed

Airtime available 24 hours a day and 7 days a week

FEATURES

The service is available to Airtel, Etisalat, GLO and MTN subscribers

The money is deducted directly from your FIDELITY account

Daily recharge limit is N20, 000

Available 24 hours a day and 7 days a week

Dependent on full network signal from your telecom provider

*770# Transfer Funds

Transfer Money Securely To Any
Nigerian Bank In Seconds

Save yourself the stress and time it takes going to the bank every time you need to transfer funds for personal or business purposes. Transfer funds using 770 Instant Banking anywhere, anytime and to any bank in Nigeria. No delays, No stories. Transfers are done Instantly!

HOW TO TRANSFER

To transfer funds, dial
*770*ACCOUNT*AMOUNT#

EXAMPLE
From your phone, dial *770*5050123456*10000# to transfer ₦10,000. Follow the on-screen prompts and complete your transfer with your PIN or password.

BENEFITS

It’s fast, convenient and the easiest way to send money

The entire transaction process takes approximately 10-20 seconds

With *770#, you can transfer funds within Fidelity and to other Nigerian banks

Available 24 hours a day and 7 days a week

FEATURES

Single transaction limit is N20,000. Daily Limit is N100,000

Works with phone numbers registered with Fidelity Bank

Dependent on full network signal from your telecom provider

Money is deducted directly from your Fidelity Bank account

Read More About Fidelity Online Banking

Customer Care Service

The Contact Centre is available 24/7 (weekends and public holidays inclusive)

We operate both inbound and outbound services (inbound desk for receiving calls/chats from customers and the outbound for up selling products and services, surveys, mystery shopping

Exercises, Customer feedback, complaints escalations and service monitoring)

What we do

Receive customer enquiries and complaints via telephone, email, chat

Credit card monitoring

Provide status report on failed card related transactions

Confirmation of ATM/Internet banking requests from customers daily

Daily calls to PoS merchants to check on machine status and reasons for low usage (issues escalated to E-Banking for follow-up)

Carry out open commands for closed ATM machines hourly

Escalate issues unresolved on first contact to the relevant units (TSD, E-Banking, IS Control etc.)

Monitor progress status of escalated enquiries/complaints along predetermined TAT, while providing feedback to customers at every turn

Conduct mini Customer Satisfaction Surveys on request

Provide feedback from customers for service improvements (business intelligence reporting)

Dormant account reactivation exercises for branches on request

Cross-sell various products and services to select customers

Mystery shopping exercises on request

The Inbound Desk

Login to Online Banking

online.fidelity.ng

Getting Started?

For individuals self-enrolment simply download the Fidleity Online App or visit https://online.fidelitybank.ng;
For Corporates, download the request form from https://online.fidelitybank.ng
Complete the form and submit at the nearest Fidelity Bank branch for rapid processing.

Please request the service via our Contact Centre, Fidelity TrueServe:
Email: true.serve@fidelitybank.ng
Telephone: 01-4485252; WhatsApp: +234 903 000 5252

OR, You can visit the nearest Fidelity Bank branch to Apply.

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Joseph Paul

NextGen Africa Billionaire, making the online payment easier and scamfree. Loves research We follow the Breakout gOD 🔥🔥🔥🔥🔥

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